Women in Punjab can now register complaints through Pakistan’s first virtual women’s police station without visiting a physical police station. The system was launched under the Punjab Safe Cities Authority and is designed to allow women to report harassment, abuse, and other complaints through digital and remote channels while keeping privacy at the center of the process.
According to the official framework, a complaint can be registered through the 15 emergency call, the Women Safety App using live chat or video call, the Punjab Police App, and the Safe City web portal. Women can choose whichever channel is easiest for them, especially if they do not feel safe or comfortable going in person.
The system also allows anonymous complaints through the 1787 helpline and the Safe City Authority web portal, which is a key feature for women who may fear social pressure, retaliation or exposure. Officials say the idea is to remove the usual barriers that stop many women from contacting police in the first place.
Once a complaint is lodged, the virtual women police station is meant to guide the complainant through the next steps, including FIR registration, investigation and trial support. The service includes women communication police officers and a live video-call option so complainants can speak directly and get help in real time.
In practical terms, the process is simple: contact the service through 15, the Women Safety App, the Punjab Police App, the web portal or 1787 if anonymity is needed; explain the complaint; provide available details or evidence; and then follow the case through the support system provided by the platform. The purpose is not just to receive complaints, but to keep women connected to the legal process instead of leaving them to handle it alone.
